General conditions of sale

These general conditions of sale (hereinafter the “General Conditions”) apply to any purchase made by an Internet user / natural person (hereinafter the “CUSTOMER”) on the pacific-informatique.com/ website (hereinafter -after the “SITE”) with INTRALIGNE SAS registered in the Bulgarie trade and companies register under number 207832069, with its head office at 24, rue Kont Androvanti, 2nd floor. 8000 Burgas, Bulgaria, Tel: +359 87 60 796 26,

IMPORTANT: Any order placed on the SITE necessarily implies the CUSTOMER’s unreserved acceptance of these general conditions of sale.

Article 1 – DEFINITION

The terms used below have, in these General Conditions, the following meaning:
“CUSTOMER” designates the co-contractor of the SELLER, who guarantees to have the status of consumer as defined by Bulgarie law and jurisprudence. As such, it is expressly provided that this CUSTOMER acts outside of any usual or commercial activity.
“DELIVERY” means the first presentation of the PRODUCTS ordered by the CUSTOMER to the delivery address indicated when ordering.
“PRODUCTS” means all the products available on the SITE.
“TERRITORY” means Metropolitan BULGARIA, including Corsica (excluding DOM/TOM).
“CONSUMER” means any natural person who acts for purposes which do not fall within the scope of his commercial, industrial, artisanal, liberal or agricultural activity.

Article 2 – PURPOSE

These General Conditions govern the sale by the SELLER to its CUSTOMERS of the PRODUCTS.
The CUSTOMER is clearly informed and acknowledges that the SITE is aimed at consumers and that professionals must contact the SELLER’s sales department in order to benefit from separate contractual conditions.

Article 3 – ACCEPTANCE OF THE GENERAL CONDITIONS

The CUSTOMER undertakes to carefully read these General Conditions and accept them, before paying for an order for PRODUCTS placed on the SITE.
These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to carefully read, download, print the General Conditions and keep a copy.
The SELLER advises the CUSTOMER to read the General Conditions for each new order, the latest version of said Conditions applying to any new order of PRODUCTS.
By clicking on the first button to place the order then on the second to confirm said order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.

Article 4 – OPENING AN ACCOUNT – PURCHASE OF PRODUCTS on the site

To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if he is a minor, be able to provide proof of the agreement of his legal representatives.
The CUSTOMER will be asked to provide information allowing them to be identified by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be completed for the CUSTOMER’s order to be processed by the SELLER. The CUSTOMER can check the status of his order on the SITE. DELIVERIES can be tracked, where applicable, using the online tracking tools of certain carriers. The CUSTOMER can also contact the SELLER’s sales department at any time by email, at pacific.informatique.fr@gmail.com, in order to obtain information on the status of their order.
The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, his eligibility and the information communicated.

Article 5 – ORDERS

Article 5.1 – Product characteristics

The SELLER strives to present as clearly as possible the main characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law (in these General Conditions).
The CUSTOMER undertakes to read this information carefully before placing an order on the SITE.
The SELLER reserves the right to modify the selection of PRODUCTS available on the SITE, in particular according to the constraints linked to its suppliers.
Unless expressly indicated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with current European legislation and the standards applicable in Bulgaria.

Article 5.2 – Order procedure

Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note however that depending on the CUSTOMER’s start page, the steps may differ slightly).

• 5.2.1 – Selection of PRODUCTS and purchase options
  The CUSTOMER must select the PRODUCT(s) of their choice by clicking on the PRODUCT(s) concerned and choosing the desired characteristics and quantities. Once the PRODUCT has been selected, the PRODUCT is placed in the CUSTOMER’s basket. The latter can then add as many PRODUCTS to their basket as they wish.
• 5.2.2 – Orders
  Once the PRODUCTS have been selected and placed in their basket, the CUSTOMER must click on the basket and check that the content of their order is correct. If the CUSTOMER has not yet done so, he will then be invited to identify himself or register.
  Once the CUSTOMER has validated the contents of the basket and has identified/registered, an automatically completed online form will be displayed to their attention summarizing the price, applicable taxes and, where applicable, shipping costs. delivery.
  The CUSTOMER is invited to check the content of his order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its content.
  The CUSTOMER can then proceed to pay for the PRODUCTS by following the instructions on the SITE and provide all the information necessary for invoicing and DELIVERY of the PRODUCTS.
  Concerning PRODUCTS for which options are available, these specific references appear when the correct options have been selected.
  Orders placed must include all information necessary for the proper processing of the order.
  The CUSTOMER must also indicate the chosen delivery method.
• 5.2.3 – Acknowledgment of receipt
  Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER’s order. A copy of the acknowledgment of receipt of the order is automatically sent to the CUSTOMER by email, provided that the email address communicated through the registration form is correct.
  The SELLER does not send any order confirmation by post or fax.
• 5.2.4 – Billing
  During the ordering procedure, the CUSTOMER must enter the information necessary for invoicing (the sign (*) will indicate the mandatory fields that must be completed for the CUSTOMER’s order to be processed by the SELLER).
  The CUSTOMER must in particular clearly indicate all information relating to DELIVERY, in particular the exact DELIVERY address, as well as any possible access code to the DELIVERY address.
  The CUSTOMER must then specify the chosen payment method.
  Neither the order form that the CUSTOMER establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by email constitutes an invoice. Regardless of the order or payment method used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.

5.3 – Date of order

The order date is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE only begin to run from this date.

Price

For all PRODUCTS, the CUSTOMER will find prices displayed on the SITE in euros, all taxes included, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or chosen mode of transport).
Prices include in particular value added tax (VAT) at the rate in effect on the order date. Any change in the applicable rate may impact the price of the PRODUCTS from the date the new rate comes into effect.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold. The prices of the SELLER’s suppliers are subject to change. Consequently, the prices indicated on the SITE may change. They may also be modified in the event of special offers or sales.
The prices indicated are valid, except gross error. The applicable price is that indicated on the SITE on the date on which the order is placed by the CUSTOMER.

5.5 – Availability of PRODUCTS

Depending on the PRODUCT concerned, the SELLER applies “just-in-time” inventory management. Consequently, depending on the case, the availability of the PRODUCTS depends on the SELLER’s stocks.
The SELLER undertakes to honor orders received provided that the PRODUCTS are available.
The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER.
In any case, if unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.
The SELLER may, at the CUSTOMER’s request:

• Either offer to ship all PRODUCTS at the same time as soon as out of stock PRODUCTS are available again,
• Either proceed with a partial shipment of the PRODUCTS available initially, then ship the remainder of the order when the other PRODUCTS are available, subject to clear information concerning the additional transport costs that may be incurred,
• Either offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.

If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will obtain a refund of all sums paid for the unavailable PRODUCTS, without delay and at the latest within thirty (30) days of payment.

Article 6 – RIGHT OF WITHDRAWAL

The terms of the right of withdrawal are provided for in the “withdrawal policy”, policy available in Appendix 1 hereof and accessible at the bottom of each page of the SITE via a hyperlink.

Article 7 – PAYMENT

7.1 – Payment methods

The CUSTOMER can pay for their PRODUCTS online on the SITE using the means proposed by the SELLER.
The CUSTOMER guarantees to the SELLER that he holds all the authorizations required to use the chosen payment method.
The SELLER will take all necessary measures to guarantee the security and confidentiality of data transmitted online as part of online payment on the SITE.
It is therefore specified that all information relating to payment provided on the SITE is transmitted to the SITE’s bank and is not processed on the SITE.

7.2 – Payment date

In the event of a single payment by credit card, the CUSTOMER’s account will be debited as soon as the PRODUCTS order is placed on the SITE.
In the event of partial DELIVERY, the total amount will be debited from the CUSTOMER’s account at the earliest when the first package is shipped. If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.

7.3 – Delay or refusal of payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER’s Customer Service in order to pay for the order by any other valid means of payment.
In the event that, for whatever reason, opposition, refusal or other, the transmission of the flow of money owed by the CUSTOMER proves impossible, the order will be canceled and the sale automatically terminated.

Article 8 – PROOF AND ARCHIVING

Any contract concluded with the CUSTOMER corresponding to an order for an amount greater than 120 euros including tax will be archived by the SELLER for a period of ten (10) years in accordance with article L. 134-2 of the Consumer Code.
The SELLER agrees to archive this information in order to monitor transactions and to produce a copy of the contract at the CUSTOMER’s request.
In the event of a dispute, the SELLER will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

Article 9 – TRANSFER OF PROPERTY

The SELLER remains the owner of the PRODUCTS delivered until their full payment by the CUSTOMER.
The above provisions do not prevent the transfer to the CUSTOMER, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage of the PRODUCTS subject to the reservation of property, as well as the risks of damage that they may cause.

Article 10 – DELIVERY

The terms of DELIVERY of PRODUCTS are provided for in the “delivery policy” referred to in Appendix 2 hereof and accessible at the bottom of each page of the SITE via a hypertext link.

Article 11 – PACKAGING

The PRODUCTS will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to respect the same standards when returning PRODUCTS under the conditions set out in Appendix 1 – Withdrawal policy.

Article 12 – GUARANTEES

12.1 – Guarantee of conformity

The SELLER is required to deliver a compliant PRODUCT, that is to say suitable for the expected use of a similar good and corresponding to the description given on the SITE. This conformity also assumes that the PRODUCT presents the qualities that a buyer can legitimately expect in view of the public declarations made by the SELLER, including in advertisements and on labeling.
In this context, the SELLER is likely to be liable for existing defects in conformity upon delivery and for defects in conformity resulting from the packaging, assembly instructions or installation when this has been made his responsibility or was carried out under his responsibility.
Action resulting from lack of conformity is prescribed two (2) years from DELIVERY of the PRODUCT.
In the event of a lack of conformity, the CONSUMER may request replacement or repair of the PRODUCT, at their choice. However, if the cost of the CONSUMER’s choice is clearly disproportionate compared to the other possible option, taking into account the value of the PRODUCT or the importance of the defect, the SELLER may proceed with a refund, without following the chosen option. by the CONSUMER.
In the event that a replacement or repair would be impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CONSUMER to the following address: 4, Kont Androvanti Street, 2nd floor.
8000 Burgas, Bulgaria

12.2 – Guarantee against hidden defects

The SELLER is bound by the guarantee for hidden defects in the PRODUCT sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the CUSTOMER would not have acquired it, or would not have given it away. than a lesser price, if he had known them.
This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between reimbursement of the price of the PRODUCT if it is returned and reimbursement of part of its price, if the PRODUCT is not returned.
In the event that a replacement or repair would be impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address: INTRALIGNE 8 rue des Quilles 77700 Chessy.
The action resulting from hidden defects must be brought by the CUSTOMER within two (2) years from the discovery of the defect.

Article 13 – LIABILITY

The SELLER’s liability cannot under any circumstances be incurred in the event of non-performance or poor performance of contractual obligations attributable to the CUSTOMER, in particular when entering their order.
The SELLER cannot be held responsible, or considered to have failed herein, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by case law. Bulgarie courts and tribunals.
It is also specified that the SELLER does not control the websites which are directly or indirectly linked to the SITE. Consequently, it excludes all liability for the information published there. Links to third party websites are provided for convenience only and no warranty is provided as to their content.

Article 14 – PERSONAL DATA

The SELLER collects personal data concerning its Customers on the SITE, including through cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser.
The data collected by the SELLER is used to process orders placed on the SITE, manage the CUSTOMER’s account, analyze orders and, if the CUSTOMER has chosen this option, send them commercial prospecting mailings, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.
The CUSTOMER’s data is kept confidential by the SELLER in accordance with its declaration made to the CNIL, for the purposes of the contract, its execution and in compliance with the law.
CUSTOMERS can unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email.
The data may be communicated, in whole or in part, to the SELLER’s service providers involved in the ordering process. For commercial purposes, the SELLER may transfer the names and contact details of its CUSTOMERS to its business partners, provided that they have given their prior consent when registering on the SITE.
The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their minds at any time on the SITE or by contacting the SELLER.
The SELLER may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.
In accordance with Law No. 78-17 of 6 January 1978 relating to data processing, files and freedoms, the CUSTOMER has the right to access, rectify, oppose (for legitimate reasons) and delete their personal data. He can exercise this right by sending an email to the address: intraligne@intraligne.com or by sending a letter to: INTRALIGNE 11 rue Salomon de Rothschild 92150 Suresnes.
It is specified that the CUSTOMER must be able to prove his identity, either by scanning an identity document or by sending the SELLER a photocopy of his identity document.

Article 15 – COMPLAINTS

The SELLER provides the CUSTOMER with a “Customer Telephone Service” at the following number: +359876079626 (non-premium number).
Any written complaint from the CUSTOMER must be sent to the following address: 24, rue Kont Androvanti, 2nd floor. 8000 Burgas, Bulgaria

Article 16- PROPRIÉTÉ INTELLECTUELLE

All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark law and/or patents.
These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hyperlink to the SITE must request the SELLER’s authorization in writing.
This authorization from the SELLER will not be granted definitively under any circumstances. This link must be deleted at the SELLER’s request. Hyperlinks to the SITE that use techniques such as framing or in-line linking are strictly prohibited.

Article 17 – VALIDITY OF THE GENERAL CONDITIONS

Any change in the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Terms and Conditions shall not affect the validity of these General Terms and Conditions. Such a change or decision shall not in any way authorize the CUSTOMERS to disregard these General Terms and Conditions.
Any conditions not expressly dealt with herein shall be governed in accordance with the usage of the retail trade sector, for companies whose registered office is located in Bulgaria.

Article 18 – MODIFICATION OF THE GENERAL CONDITIONS

These General Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.
The General Conditions are dated precisely and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order.
Changes made to the General Conditions will not apply to PRODUCTS already purchased.

Article 19 – JURISDICTION AND APPLICABLE LAW

These General Terms and Conditions and the relations between the CUSTOMER and the SELLER are governed by Bulgarie law.
In the event of a dispute, only the Bulgarie courts will have jurisdiction.
However, prior to any recourse to an arbitral or state judge, negotiation will be favored in a spirit of loyalty and good faith with a view to reaching an amicable agreement when any conflict relating to this contract arises, including relating to its validity.
The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict. If after a period of fifteen (15) days, the parties are unable to reach an agreement, the dispute will be submitted to the competent jurisdiction designated below.
Throughout the negotiation process and until its conclusion, the parties shall refrain from taking any legal action against each other and for the conflict that is the subject of the negotiation. By way of exception, the parties are authorized to refer the matter to the interim relief court or to request the issuance of an order on request. Any action before the interim relief court or the implementation of a procedure on request does not entail any waiver of the amicable settlement clause on the part of the parties, unless expressly requested otherwise.